[Q] Kies "cannot access the model information server" topic

I've been trying to update to lollipop via Kies3 for an hour or so now and i keep getting a "cannot access the model information server" error message before the update can begin. After googling the error i have disabled my firewall, tried without SD card, Sim and even tried it in safe mode with networking! Has anyone had the same issue when trying to update and if so how did you fix it?

Thanks