[Q] can't root topic

I'm having quite a bit of problem rooting my girls Verizon lg g2. I have done a bit of reading and came to the conclusion that I'm running everything I need to be running software wise for the process to work. Everything works until autorec or the root tool tried to boot into stock android recovery. All I get is a red exclamation, and the no matter what buttons I press I can't get any menus to come up to select the update.zip

Any help?

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